brksygn 发表于 2021-10-16 16:40:52

[Question] DMG10600T101_03WTCZ02 Black Screen Error! Please Help me

While installing the program on the screen, a blue loading screen appears, but after the installation is complete, there is a black screen. There is a black screen, the screen light is on. How can I fix this situation. Is there a required program, cfg file etc.? Please help me.


guoqiaoyan 发表于 2021-10-16 19:08:21

Hi this is Maria Guo from DWIN Technology, you can reach me for the technical support via below way.
Email:maria.guo@dwin.com.cn
Whatsapp:+86 15127618011
Wechat: 15127618011

Your situation shall be caused by the wrong CFG.

brksygn 发表于 2021-10-16 22:29:22

guoqiaoyan 发表于 2021-10-16 19:08
Hi this is Maria Guo from DWIN Technology, you can reach me for the technical support via below way. ...

How can I understand or solve this situation?

guoqiaoyan 发表于 2021-10-17 12:50:25

Hi, already sent the right CFG to you yesterday night.

thachphamduong 发表于 2022-9-13 18:52:53

Hi, I have the same problem (black screen error), I bought 5 HMIs: DMG80480T043_A5W, 1 DMG10600T070_A5W & 1 DMG10600C101_15WTR
I have tested 2/5 DMG80480T043_A5W but all of them have been using a black screen error for a while even though the backlight is still on. All broken after loading code with SD card!
I'm very concerned that my shipment has this condition, hope to get a response from DWIN company!
///////
嗨，我有同样的问题（黑屏错误），我买了 5 个 HMI：DMG80480T043_A5W、1 个 DMG10600T070_A5W 和 1 个 DMG10600C101_15WTR
我已经测试了 2/5 DMG80480T043_A5W，但即使背光仍然亮了一段时间，它们都出现黑屏错误。 用 SD 卡加载代码后全部损坏！
我很担心我的货物有这种情况，希望得到DWIN公司的答复！

dw涂涂 发表于 2022-9-13 19:28:11

本帖最后由 dw涂涂 于 2022-9-13 19:31 编辑

thachphamduong 发表于 2022-9-13 18:52
Hi, I have the same problem (black screen error), I bought 5 HMIs: DMG80480T043_A5W, 1 DMG10600T070_ ...Hello, the following attachment is a factory project. You can download the WTR or WTC project according to the screen label to restore the factory.
楼主您好，如下附件是出厂工程，您根据屏幕标签下载WTR或者WTC的工程恢复一下出厂。

thachphamduong 发表于 2022-9-13 21:54:31

dw涂涂 发表于 2022-9-13 19:28
Hello, the following attachment is a factory project. You can download the WTR or WTC project accord ...

okey, thank you very much!

thachphamduong 发表于 2022-9-14 16:09:15

dw涂涂 发表于 2022-9-13 19:28
Hello, the following attachment is a factory project. You can download the WTR or WTC project accord ...I have finished loading the .CFG file in the .rar file above but the touch is not working. What do I need to do now?
P/S: Both of my monitors (DMG80480T043_A5W) are like this (not touchable).
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