[Question] DMG10600T101_03WTCZ02 Black Screen Error! Please Help me

brksygn · 发表于 2021-10-16 16:40:52

While installing the program on the screen, a blue loading screen appears, but after the installation is complete, there is a black screen. There is a black screen, the screen light is on. How can I fix this situation. Is there a required program, cfg file etc.? Please help me.

guoqiaoyan · 发表于 2021-10-16 19:08:21

Hi this is Maria Guo from DWIN Technology, you can reach me for the technical support via below way.
Email:maria.guo@dwin.com.cn
Whatsapp:+86 15127618011
Wechat: 15127618011

Your situation shall be caused by the wrong CFG.

brksygn · 发表于 2021-10-16 22:29:22

guoqiaoyan 发表于 2021-10-16 19:08
Hi this is Maria Guo from DWIN Technology, you can reach me for the technical support via below way. ...

How can I understand or solve this situation?

guoqiaoyan · 发表于 2021-10-17 12:50:25

Hi, already sent the right CFG to you yesterday night.

thachphamduong · 发表于 2022-9-13 18:52:53

Hi, I have the same problem (black screen error), I bought 5 HMIs: DMG80480T043_A5W, 1 DMG10600T070_A5W & 1 DMG10600C101_15WTR
I have tested 2/5 DMG80480T043_A5W but all of them have been using a black screen error for a while even though the backlight is still on. All broken after loading code with SD card!
I'm very concerned that my shipment has this condition, hope to get a response from DWIN company!
///////
嗨，我有同样的问题（黑屏错误），我买了 5 个 HMI：DMG80480T043_A5W、1 个 DMG10600T070_A5W 和 1 个 DMG10600C101_15WTR
我已经测试了 2/5 DMG80480T043_A5W，但即使背光仍然亮了一段时间，它们都出现黑屏错误。用 SD 卡加载代码后全部损坏！
我很担心我的货物有这种情况，希望得到DWIN公司的答复！

dw涂涂 · 发表于 2022-9-13 19:28:11

本帖最后由 dw涂涂于 2022-9-13 19:31 编辑

thachphamduong 发表于 2022-9-13 18:52
Hi, I have the same problem (black screen error), I bought 5 HMIs: DMG80480T043_A5W, 1 DMG10600T070_ ...

Hello, the following attachment is a factory project. You can download the WTR or WTC project according to the screen label to restore the factory.
楼主您好，如下附件是出厂工程，您根据屏幕标签下载WTR或者WTC的工程恢复一下出厂。

thachphamduong · 发表于 2022-9-13 21:54:31

dw涂涂发表于 2022-9-13 19:28
Hello, the following attachment is a factory project. You can download the WTR or WTC project accord ...

okey, thank you very much!

thachphamduong · 发表于 2022-9-14 16:09:15

dw涂涂发表于 2022-9-13 19:28
Hello, the following attachment is a factory project. You can download the WTR or WTC project accord ...

I have finished loading the .CFG file in the .rar file above but the touch is not working. What do I need to do now?
P/S: Both of my monitors (DMG80480T043_A5W) are like this (not touchable).

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[Question] DMG10600T101_03WTCZ02 Black Screen Error! Please Help me

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